11.1. The Website is accessible and the App is available for download on a free basis. However, certain features of the Services are offered for a fee.
11.2. Features and content in the App and on the Website may vary by country, language, version, or device. Subscriptions on the Website may not be available for purchase from some countries.
You may subscribe to our premium Services in the App or via the Website. Paid subscriptions within the App are billed via in-app purchase functionality provided by Apple. Subscriptions on the Website are billed via third-party payment systems, such as Stripe and PayPal. You authorize the third-party payment systems and us to charge the applicable fees to the payment card that you submit. Subscriptions continue indefinitely. We automatically bill you for ongoing charges until they are canceled. We explain ongoing fees, payment frequency, and how to cancel before you buy.
The subscriptions may include a trial period, where you can experience the Services for a specified period at no cost or at a reduced price (“Trial”). Unless you cancel at least 24 hours before the end of the Trial, you will be automatically charged a price indicated on the payment screen or/and Apple’s payment pop-up screen for a chosen subscription period. Please note that if a Trial is offered, this will be explicitly stated on the price screen before checkout. If this is not the case, you will purchase our subscription without a Trial. Ultimately, it is your responsibility to know when the Trial will end. We reserve the right, in our sole discretion, to modify or terminate any Trial offer, your access to the Services during a Trial period, or any of these terms without notice and without liability. We reserve the right to limit your ability to take advantage of multiple Trials.
We may, from time to time, make changes to subscriptions` price, content, and structure, including recurring subscription fees. We will communicate any price changes to you in advance. Price changes will take effect at the start of the next subscription period following the date of the price change, and, by continuing to use the relevant subscription after the price change takes effect, you will have accepted the new price. If you don’t agree to a price change, you can reject the change by unsubscribing from the applicable subscription prior to the price change going into effect.
Tax rates or other fees are based on the rates applicable at the time of your monthly charge. These amounts can change over time with local tax requirements in your country, state, territory, county, or city. Any change in tax rate may be automatically applied based on the account information you provide.
11.7. Renewal and Cancellation.
Your payment to us or the third party through which you purchased the subscription will automatically renew at the end of the applicable subscription period unless you cancel it before the end of the then-current subscription period. To avoid being charged you must affirmatively cancel your subscription or a trial at least 24 hours before the end of the free trial or the current subscription period.
11.8. If you purchased the subscription or enabled Trial on the App Store or via Apple in-app purchase functionality, please, change the subscription settings of your Apple account. Learn more about managing subscriptions (and how to cancel them) on Apple support page
11.9. If you purchase your subscription on our Website heartify.world, you can cancel your subscription at any time by contacting us by email at email@example.com and specifying the email you used to register your account at heartify.world, or by using your profile page for managing subscriptions. If you delete your account on the Website, your subscription will be automatically canceled.
11.10. If you uninstall the App, your subscription will not stop
automatically. You must cancel the automatic renewal of your subscription in order not to be charged with the cost of the new subscription.
Purchases made through the Apple App Store are subject to that App Store's refund policy. This means we don`t have access to your billing information, therefore we cannot grant a refund, so if you are eligible for it, you’ll have to request it directly from Apple by contacting Apple support. Please follow these instructions to request a refund from Apple:
- Sign in to reportaproblem.apple.com.
- Tap or click "I'd like to", then choose "Request a refund".
- Choose the reason why you want a refund, then choose Next.
- Choose the app, subscription or other item, then choose Submit.
11.12. Subscriptions purchased on the Website heartify.world are subject to our refund policy described below. In general, fees paid by you are non-refundable and/or non-exchangeable, unless otherwise provided herein, in the description of Services, or as required by applicable law. To request a refund directly from us, please write us at firstname.lastname@example.org
. If you request a refund from a third-party payment service provider that you used when purchased a subscription on our Website, we will follow the rules of such service provider as prescribed by the terms of service between us and the provider, but we reserve the right to reject your refund request where we are entitled to do so.
11.13. If you are an EU user, you have the right to withdraw from the agreement for the purchase of digital content without charge and without giving any reason within fourteen (14) days from the date of such agreement conclusion. The withdrawal right does not apply if the performance of the agreement has begun with your prior express consent and your acknowledgment that you thereby lose your right of withdrawal. You may not be eligible for a refund, unless the digital content is defective. YOU HEREBY EXPRESSLY CONSENT TO THE IMMEDIATE PERFORMANCE OF THE AGREEMENT AND ACKNOWLEDGE THAT YOU WILL LOSE YOUR RIGHT OF WITHDRAWAL FROM THE AGREEMENT ONCE OUR SERVERS VALIDATE YOUR PURCHASE AND THE APPLICABLE PURCHASE IS SUCCESSFULLY DELIVERED TO YOU.
11.14. Other charges.
You may be charged by your communications service provider for downloading and/or accessing the App on your mobile phone or tablet device, so you should check the terms of the agreement with your operator. This may include data roaming charges if you do this outside your home territory. All these charges are solely your responsibility. If you do not pay the bills related to your mobile phone or tablet device, then we assume that you have permission from the person that does it before incurring any of these charges.
11.15. By accessing our Services, you agree that your purchase is not conditioned on the future delivery of any features or functionality and is not subject to any representations and warranties. any oral or written disclosures made by us regarding such features or functionality.