Heartify Cancellation and Refund Terms
Legal Information
Last updated: September 2024
These Heartify Refund and Cancellation Terms (the “Terms”) are an integral part of Heartify Terms of Use, and constitute a legally binding contract made between you as a natural person ("you", "your" or "user") and Heartify LLC, having its registered office at 50 Milk St, 18th Floor, Boston, MA, United States (“Heartify”, "we" "us" or "our"), concerning our refund and cancellation policy for Heartify web platform accessible on the website heartify.world (“Web Platform”).
Please read these Terms carefully before you access our Web Platform. If you use the Web Platform, create an account on the Web Platform, or pay for our services, you agree to be bound by these Terms.
If you do not accept this Agreement, or if you do not agree at least with one of the provisions of this Agreement, you are not authorized to, and you may not access or use the Web Platform.
1. Charges. The Web Platform is accessible on a free basis. However, certain features of the Web Platform are offered for a fee.
2. Subscriptions. Subscriptions on the Web Platform are billed via third-party payment systems Stripe and PayPal. You authorize the third-party payment systems and us to charge the applicable fees to the payment card that you submit. Subscriptions continue indefinitely. We automatically bill you for ongoing charges until they are canceled. We explain ongoing fees, payment frequency, and how to cancel before you buy.
3. Trial period. The subscriptions may include a trial period, where you can experience the Services for a specified period at no cost or at a reduced price (“Trial”). Unless you cancel at least 24 hours before the end of the Trial, you will be automatically charged a price indicated on the payment screen for a chosen subscription period. Please note that if a Trial is offered, this will be explicitly stated on the price screen before checkout. If this is not the case, you will purchase our subscription without a Trial. Ultimately, it is your responsibility to know when the Trial will end. We reserve the right, in our sole discretion, to modify or terminate any Trial offer, your access to the Web Platform during a Trial period, or any of these terms without notice and liability. We reserve the right to limit your ability to take advantage of multiple Trials.
4. Price. We may, from time to time, make changes to subscriptions` price, content, and structure, including recurring subscription fees. Price changes will take effect at the start of the next subscription period following the date of the price change, and, by continuing to use the relevant subscription after the price change takes effect, you will have accepted the new price. If you don’t agree to a price change, you can reject the change by unsubscribing from the applicable subscription before the price change goes into effect.
5. Taxes. Tax rates or other fees are based on the rates applicable at the time of your monthly charge. These amounts can change over time with local tax requirements in your country, state, territory, county, or city. Any change in tax rate may be automatically applied based on the account information you provide.
6. Renewal. Your payment to us will automatically renew at the end of the applicable subscription period unless you cancel it before the end of the then-current subscription period. To avoid being charged you must affirmatively cancel your subscription or a trial at least 24 hours before the end of the free trial or the current subscription period.
7. Cancellation.You can cancel your subscription at any time on your account dashboard for managing subscriptions at https://heartify.world/auth/signin. If you delete your account on the Web Platform, your subscription will be automatically canceled. You agree that if you cancel your subscription later than 24 hours after payment, the subscription price will not be refunded.
8. Refunds. In general, fees paid by you are non-refundable and/or non-exchangeable. You may request a refund within 24 hours after you make the payment. We do not provide any refunds after the expiration of the 24 hours specified above.
Please note that all fees are charged via third-party payment providers, so a refund must be requested via a payment provider`s system that you used for purchase.
If you purchased a subscription via Stripe, to request a refund please go to https://billing.stripe.com/p/login/3cs7w9awZ6J3dLW7ss.
If you purchased a subscription via PayPal, you may request a refund in your PayPal account at https://www.paypal.com/signin.
We will follow the rules of a payment service provider as prescribed by the terms of service between us and the provider, but we reserve the right to reject your refund request where we are entitled to do so.
9. Notice for EU users. If you are an EU user, you have the right to withdraw from the agreement for the purchase of digital content without charge and without giving any reason within fourteen (14) days from the date of such agreement conclusion. The withdrawal right does not apply if the performance of the agreement has begun with your prior express consent and your acknowledgment that you thereby lose your right of withdrawal. You may not be eligible for a refund unless the digital content is defective. YOU HEREBY EXPRESSLY CONSENT TO THE IMMEDIATE PERFORMANCE OF THE AGREEMENT AND ACKNOWLEDGE THAT YOU WILL LOSE YOUR RIGHT OF WITHDRAWAL FROM THE AGREEMENT ONCE OUR SERVERS VALIDATE YOUR PURCHASE AND THE APPLICABLE PURCHASE IS SUCCESSFULLY DELIVERED TO YOU.
10. No warranties. By accessing our Services, you agree that your purchase is not conditioned on the future delivery of any features or functionality and is not subject to any representations and warranties. any oral or written disclosures made by us regarding such features or functionality.
11. Electronic communication. You further acknowledge and agree that by clicking on a button labeled "SUBMIT", "CONTINUE", "CREATE ACCOUNT", "I AGREE" or similar links or buttons, you are submitting a legally binding electronic signature and are entering into a legally binding contract. You acknowledge that your electronic submissions constitute your agreement and intent to be bound by these Terms. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS AND TO THE ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED THROUGH THE SERVICE.
12. Final provisions. All other relations, rights, and obligations not regulated herein are stipulated in the Heartify Terms of Use. Please also read our Privacy Policy carefully regarding how we process and use your personal information.
13. Contact information. If you have questions regarding these Terms, please contact us at support@heartify.io.
Please read these Terms carefully before you access our Web Platform. If you use the Web Platform, create an account on the Web Platform, or pay for our services, you agree to be bound by these Terms.
If you do not accept this Agreement, or if you do not agree at least with one of the provisions of this Agreement, you are not authorized to, and you may not access or use the Web Platform.
1. Charges. The Web Platform is accessible on a free basis. However, certain features of the Web Platform are offered for a fee.
2. Subscriptions. Subscriptions on the Web Platform are billed via third-party payment systems Stripe and PayPal. You authorize the third-party payment systems and us to charge the applicable fees to the payment card that you submit. Subscriptions continue indefinitely. We automatically bill you for ongoing charges until they are canceled. We explain ongoing fees, payment frequency, and how to cancel before you buy.
3. Trial period. The subscriptions may include a trial period, where you can experience the Services for a specified period at no cost or at a reduced price (“Trial”). Unless you cancel at least 24 hours before the end of the Trial, you will be automatically charged a price indicated on the payment screen for a chosen subscription period. Please note that if a Trial is offered, this will be explicitly stated on the price screen before checkout. If this is not the case, you will purchase our subscription without a Trial. Ultimately, it is your responsibility to know when the Trial will end. We reserve the right, in our sole discretion, to modify or terminate any Trial offer, your access to the Web Platform during a Trial period, or any of these terms without notice and liability. We reserve the right to limit your ability to take advantage of multiple Trials.
4. Price. We may, from time to time, make changes to subscriptions` price, content, and structure, including recurring subscription fees. Price changes will take effect at the start of the next subscription period following the date of the price change, and, by continuing to use the relevant subscription after the price change takes effect, you will have accepted the new price. If you don’t agree to a price change, you can reject the change by unsubscribing from the applicable subscription before the price change goes into effect.
5. Taxes. Tax rates or other fees are based on the rates applicable at the time of your monthly charge. These amounts can change over time with local tax requirements in your country, state, territory, county, or city. Any change in tax rate may be automatically applied based on the account information you provide.
6. Renewal. Your payment to us will automatically renew at the end of the applicable subscription period unless you cancel it before the end of the then-current subscription period. To avoid being charged you must affirmatively cancel your subscription or a trial at least 24 hours before the end of the free trial or the current subscription period.
7. Cancellation.You can cancel your subscription at any time on your account dashboard for managing subscriptions at https://heartify.world/auth/signin. If you delete your account on the Web Platform, your subscription will be automatically canceled. You agree that if you cancel your subscription later than 24 hours after payment, the subscription price will not be refunded.
8. Refunds. In general, fees paid by you are non-refundable and/or non-exchangeable. You may request a refund within 24 hours after you make the payment. We do not provide any refunds after the expiration of the 24 hours specified above.
Please note that all fees are charged via third-party payment providers, so a refund must be requested via a payment provider`s system that you used for purchase.
If you purchased a subscription via Stripe, to request a refund please go to https://billing.stripe.com/p/login/3cs7w9awZ6J3dLW7ss.
If you purchased a subscription via PayPal, you may request a refund in your PayPal account at https://www.paypal.com/signin.
We will follow the rules of a payment service provider as prescribed by the terms of service between us and the provider, but we reserve the right to reject your refund request where we are entitled to do so.
9. Notice for EU users. If you are an EU user, you have the right to withdraw from the agreement for the purchase of digital content without charge and without giving any reason within fourteen (14) days from the date of such agreement conclusion. The withdrawal right does not apply if the performance of the agreement has begun with your prior express consent and your acknowledgment that you thereby lose your right of withdrawal. You may not be eligible for a refund unless the digital content is defective. YOU HEREBY EXPRESSLY CONSENT TO THE IMMEDIATE PERFORMANCE OF THE AGREEMENT AND ACKNOWLEDGE THAT YOU WILL LOSE YOUR RIGHT OF WITHDRAWAL FROM THE AGREEMENT ONCE OUR SERVERS VALIDATE YOUR PURCHASE AND THE APPLICABLE PURCHASE IS SUCCESSFULLY DELIVERED TO YOU.
10. No warranties. By accessing our Services, you agree that your purchase is not conditioned on the future delivery of any features or functionality and is not subject to any representations and warranties. any oral or written disclosures made by us regarding such features or functionality.
11. Electronic communication. You further acknowledge and agree that by clicking on a button labeled "SUBMIT", "CONTINUE", "CREATE ACCOUNT", "I AGREE" or similar links or buttons, you are submitting a legally binding electronic signature and are entering into a legally binding contract. You acknowledge that your electronic submissions constitute your agreement and intent to be bound by these Terms. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS AND TO THE ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED THROUGH THE SERVICE.
12. Final provisions. All other relations, rights, and obligations not regulated herein are stipulated in the Heartify Terms of Use. Please also read our Privacy Policy carefully regarding how we process and use your personal information.
13. Contact information. If you have questions regarding these Terms, please contact us at support@heartify.io.