iOS
If you made a purchase through the App Store and you still cannot access the premium features or still get offer banners, try the following.
First, you can check that your purchase has gone through correctly:
1) Open the App Store app or the Settings app
2) Tap on your profile.
3) Tap Subscriptions.
4) If the purchase was successful, you should find Heartify at the top under your Active Subscriptions.
2) Tap on your profile.
3) Tap Subscriptions.
4) If the purchase was successful, you should find Heartify at the top under your Active Subscriptions.
If you cannot find it there, this means that the subscription did not go through and your account should not have been billed, so you can return to the app and try subscribing again.
If the Heartify subscription is active but you are still unable to access premium features:
1) Open the Heartify app and tap Settings at the top of the dashboard.
2) Tap Get full access at the top, or open any of the premium offers.
3) On the offer page, find the Restore button at the bottom.
4) The app will then contact the App Store and verify your subscription. Your premium access should then be enabled.
If you’re still having trouble with accessing your subscription, the best way forward is to contact Apple directly, because only they have direct access to your subscription information.
Web
This section can help you if you have purchased a subscription through the Heartify web app. The web app allows you to both use Heartify via your browser and also install the app and access your subscription from there.
First, make sure you are signed in to your Heartify account:
- Open the Heartify app
- Tap the cogwheel icon at the top right to open the Settings.
- In the settings, if you are signed in you should see your email at the top.
- If you see a Sign in to Account button, tap it and then enter your email and password that you used during the purchase.
The app will then check with your account and activate premium access if your subscription is valid.
If you see an error in the app, try to sign in with the same email address on the web app here. If you still can’t sign in, it means that the account data might be incorrect. If you’ve signed in successfully, you can check the Billing settings to see if your subscription is still valid.